Searching Books & More : "NetLibrary, Inc"

Zemke, Ron X Connellan, Thomas K., 1942- X
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E-service twenty-four ways to keep your customers when the competition is just a click away

Published: New York : American Management Association, 2000
Format: Electronic Resource, Remote
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Sustaining knock your socks off service

Published: New York : Amacom, c1993
Format: Electronic Resource, Remote
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