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101 activities for delivering knock your socks off service

Published: New York : American Management Association, c2009
Format: Electronic Resource, Remote
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101 ways to connect with your customers, chiefs, and co-workers

Published: Boston, MA : Cengage Learning PTR, c2015
Format: Electronic Resource, Remote
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The 4 A's of marketing creating value for customers, companies and society

Published: New York : Routledge, 2012
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Advances in relationship marketing

Published: London : Kogan Page, 1995
Format: Print
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--and it tastes just like chicken : endless retail sales and management success

Published: Burr Ridge, Ill. : Irwin Professional Pub., c1994
Format: Print
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At America's service : how corporations can revolutionize the way they treat their customers

Published: Homewood, Ill. : Dow Jones-Irwin, c1988
Format: Print
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Building on SugarCRM

Published: Sebastopol, CA : O'Reilly, 2011
Format: Electronic Resource, Remote
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Built to love creating products that captivate customers

Published: San Francisco, CA : Berrett-Koehler Publishers, c2010
Format: Electronic Resource, Remote
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Cases on consumer-centric marketing management

Published: Hershey, PA : Business Science Reference, [2014]
Format: Print
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A conceptual framework for understanding e-service quality : implications for future research and managerial practice

Published: Cambridge, Mass. : Marketing Science Institute, c2000
Format: Print
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The conversation company boost your business through culture, people and social media

Published: London : Kogan Page, 2012
Format: Electronic Resource, Remote
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Creating and managing superior customer value

Published: Bingley : JAI Press, 2009
Format: Electronic Resource, Remote
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CRM at the speed of light : capturing and keeping customers in Internet real time

Published: Berkeley, Calif. : Osborne, 2001
Format: Print
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