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At America's service : how corporations can revolutionize the way they treat their customers

Published: Homewood, Ill. : Dow Jones-Irwin, c1988
Format: Print
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Journey to nowhere : the saga of the new underclass

Published: Garden City, N.Y. : Dial Press, 1985
Format: Print
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The working class majority : America's best kept secret

Published: Ithaca : ILR Press, 2012
Format: Print
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