Actual experiences of a CEO : how to make continuous improvement in manufacturing succeed for your company / Hank McHale

Author(s): McHale, Hank, 1938-
Location:
Retrieving Holdings Information
Subjects: Production management
Quality control
Total quality management
Formats: Print
Material Type: Books
Language: English
Audience: Unspecified
Published: Milwaukee, Wis. : ASQC Quality Press, c1995
LC Classification: T, TS
Physical Description: xxii, 160 p. : ill. ; 24 cm
Table of Contents: Foreword
Acknowledgments
Introduction
Elements of a Total Process of Continuous Improvement
The Failure of Leadership
Ch. 1. A Continuous Improvement Manufacturing Management Process to Meet Customer Requirements - Overview 1
Ch. 2. Customer Requirements 15
Ch. 3. Root-Cause Analysis of Nonconformance to Customer Requirements 31
Ch. 4. Major Types of Root Causes 47
Ch. 5. Identifying Actions Required to Remedy Root Causes of Customer Requirement Nonconformance 77
Ch. 6. A Leader's Role: Auditing (Observing) Procedures and Demonstrating (Coaching) Performance Expectations (Box 9) 91
Ch. 7. The Role of a Leader in Financial Improvement: Translating Improvement of Quality, Delivery, and Lead Time into Market Share, Profit, and Improved Cash Flow 103
Ch. 8. The Formality of the Continuous Improvement Process, and Other Final Observations 115
Appendix A - Selected Major Manufacturing Improvement Concepts 125
Appendix B - Examples of Written Action Plans 137
Additional Readings 151
Index 155
Notes: LCCN: 95002536
ISBN: 0873893298 (alk. paper)
Includes bibliographical references and index
OCLC Number: 31937765
ISBN/ISSN: 0873893298