Smart business : how knowledge communities can revolutionize your company / Jim Botkin

Author(s): Botkin, James W
Location:
Retrieving Holdings Information
Subjects: Knowledge management
Information technology
Strategic planning
Organization
Formats: Print
Material Type: Books
Language: English
Audience: Unspecified
Published: New York : Free Press, c1999
LC Classification: H, HD
Physical Description: 291 p. : ill., map ; 25 cm
Table of Contents: Foreword: An Economy of Ideas / Alan Webber 1
Introduction: The Wisdom of Nature 5
1. Why Knowledge Shared Is Power 19
2. The Knowledge Age - Opportunity for a New Enlightenment? 43
3. What's the Knowledge Business in Your Business? 55
4. Knowledge Communities as Entrepreneurial Ventures 79
5. Manage Knowledge so Your Chief Knowledge Officer Doesn't Have to Do It for You 101
6. Learning to Lead the Knowledge Revolution 123
7. Cultures That Question Are Cultures That Trust 147
8. Leadership Is Building Your Community's Future 165
9. "Not-For-Tangible-Business-Purposes" and Other Pitfalls 181
100. A Smart Business Engages the Knowledge Revolution and Grows from It 191
Afterword: The Economics of Knowledge / Eric Vogt 205
App. Company Contributions - How Legacy Companies Practice Smart Business 213
1. Xerox: Documents Convey Knowledge / Priscilla H. Douglas 215
2. Marriott: Ordinary People Doing Extraordinary Things / Helena Light Hadley 223
3. Satum: People, Systems, Training and Development / Gary High 230
4. IRL: The Manager's Core Work in the New Economy / Peter Henschel 238
5. Sweden Post: From Monopoly to Modernity / Gosta Hagglund 244
6. Creative Intellectual Capital in the Mindfacturing Era / Rene Villarreal 248
7. SMG: To Be a Business Innovator / Berth Jonsson 256
8. Los Alamos National Laboratory, and Rebecca Phillips, Motorola University: Understanding Scientific Knowledge Communities / Heidi Hahn 264
Acknowledgments 273
Notes 279
About the Author 291
Notes: LCCN: 99017727
ISBN: 0684850249 (alk. paper)
Includes bibliographical references (p. 279-289)
OCLC Number: 40754631
ISBN/ISSN: 0684850249