E-service twenty-four ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan

Author(s): Zemke, Ron
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Subjects: Customer loyalty
Internet marketing
Electronic books
Formats: Electronic Resource, Remote
Material Type: Books
Language: English
Audience: Unspecified
Published: New York : American Management Association, 2000
LC Classification: H, HF
Physical Description: viii, 341 p. ; 23 cm
Alternate Titles: Issued in other form: Original (DLC) 00057607 (OCoLC)44518103
Additional Authors: Connellan, Thomas K., 1942-
NetLibrary, Inc
Notes: Invalid LCCN: 00057607
ISBN: 0814424635 (electronic bk.) :$25.00
ISBN: 0814406068
Includes bibliographical references (p. 317-325) and index
OCLC Number: 45728280
ISBN/ISSN: 0814424635
0814406068