Knock your socks off service recovery / Ron Zemke, Chip R. Bell

Author(s): Zemke, Ron
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Subjects: Customer services
Customer relations
Electronic books
Formats: Electronic Resource, Remote
Material Type: Books
Language: English
Audience: Unspecified
Published: New York : AMACOM, c2000
LC Classification: H, HF
Physical Description: vii, 214 p. : ill. ; 23 cm
Alternate Titles: Issued in other form: Original (DLC) 00025065 (OCoLC)43521017
Additional Authors: Bell, Chip R
NetLibrary, Inc
Notes: Invalid LCCN: 00025065
ISBN: 0585202265 (electronic bk.) :$17.95
ISBN: 081447084X
Includes bibliographical references (p. 211)
Reproduction notes: Electronic reproduction. Boulder, Colo. : NetLibrary, 2000. Available via the World Wide Web. Available in multiple electronic file formats. Access may be limited to NetLibrary affiliated libraries
OCLC Number: 44958594
ISBN/ISSN: 0585202265
081447084X