101 tough conversations to have with employees : a manager's guide to addressing performance, conduct, and discipline challenges / Paul Falcone

Author(s): Falcone, Paul
Location:
Retrieving Holdings Information
Subjects: Problem employees
Labor discipline
Employees--Rating of
Performance standards
Personnel management
Formats: Print
Material Type: Books
Language: English
Audience: Unspecified
Published: New York : American Management Association, c2009
LC Classification: H, HF
Physical Description: xv, 304 p. ; 23 cm
Table of Contents: Introduction. The Rules of Engagement 1
Pt. I. Uncomfortable Workplace Situations
1. Common Managerial and Supervisory Discussions 9
2. Individual Appearance and Uncomfortable Workplace Dilemmas 28
3. Cultural and Religious Differences 42
Pt. II. Poor Work Habits and Job Performance Concerns
4. Performance Transgressions 63
5. Policy and Procedure Violations 81
6. Excessive Absenteeism and Tardiness 98
7. Lack of Requisite Skills 115
Pt. III. Inappropriate Workplace Behavior and Conduct
8. Sexually Offensive Behavior 135
9. Substandard Communication Skills 156
10. Personal Style Issues 174
11. Leadership Style Challenges and Career Management Obstacles 197
Pt. IV. Corporate Actions
12. Corporate (Intentional) Actions 225
11. Corporate ("No Fault") Actions 244
14. Summary Offenses (Immediate Discharge) 262
15. Special Circumstances 280
Index 299
Alternate Titles: One hundred and one tough conversations to have with employees
One hundred one tough conversations to have with employees
Notes: LCCN: 2008053873
ISBN: 9780814413487 (pbk.)
ISBN: 081441348X (pbk.)
Includes index
OCLC Number: 289095957
ISBN/ISSN: 9780814413487
081441348X